As customer needs and community expectations evolve the water industry needs to match the pace of change in order to keep up. The future customer wants to be at the centre of the design process for a seamless experience and ability to engage meaningfully on decisions that impact them as a community.

Resources

Think and Drink Water Citizenship

This short animation explores how the community can contribute to planning our future water needs. It highlights the importance of drawing on research and a…

Water Cycle Jigsaw

A Jigsaw puzzle for very young customers that shows a simplified image of the water cycle Water Cycle Jigsaw    …

Water Recycling and Media: Guidelines for Communication

These media guidelines offer practical recommendations to support the development of media strategies for proposed recycled water initiatives and, more generally, alternative water source interventions.…